Q88 has a pedigree stretching back over 20 years. Since 2008 our technologies have proven themselves in the cloud, outlasting many other industry solutions. Q88 provides the technology leadership to help our customers migrate from inefficient legacy applications and manual practices to modernize and achieve digital transformation for their core business.
Q88 deploys in a true SaaS business model. To meet performance and security demands, Q88 selects Rackspace, London to host the primary production environment.
The London data center is a world-class facility strategically located in close proximity to main fiber routes. The site features a state-of-the-art carrier-neutral network, environmental infrastructure, a diverse UK grid connection, and is designed to be compliant with global standards for quality and information security management.
The cloud infrastructure is a highly resilient environment for business-critical apps and data. This is overseen by specially-trained, highly-experienced system and network engineering staff who actively manage and maintain the facilities 24x7x365. Hosting services are pursuant to contractual arrangements which govern availability and performance of network, infrastructure and hardware.
Planned maintenance that requires taking Q88 software and information services offline is scheduled on a Saturday every 6-8 weeks, with just about all occurrences scheduled between 23:00 – 00:00 GMT.
| Unplanned outages | |
|---|---|
| Year | Availability |
| 2011 | 99.992009% |
| 2012 | 99.991438% |
| 2013 | 99.994292% |
| 2014 | 99.994292% |
| 2015 | 99.982877% |
| 2016 | 100% |
| 2017 | 99.999943% |
| 2018 | 99.999914% |
| 2019 | 99.98932% |
| 2020 | 99.98742% |
| 2021 | 99.99793% |
Q88 databases are mirrored to a Disaster Recovery server in a location separate from the operational server environment. All ‘live’ data is continuously replicated, backed up off-site from the primary data center using double encryption during transmission. Should it be unable to restore service at the primary data center, the Disaster Recovery facility is used to restart application services.
A Tier III data center is concurrently maintainable, allowing for any planned maintenance activity of power and cooling systems to take place without disrupting the operation of computer hardware located in the data center.
| Unplanned & maintenance outages | |
|---|---|
| Year | Availability |
| 2011 | 99.900685% |
| 2012 | 99.900114% |
| 2013 | 99.902968% |
| 2014 | 99.902968% |
| 2015 | 99.891553% |
| 2016 | 99.954338% |
| 2017 | 99.986301% |
| 2018 | 99.998630% |
| 2019 | 99.97185% |
| 2020 | 99.96133% |
| 2021 | 99.97242% |
A stringent range of measures supports a robust approach to physical security.
Each data center gets its power from commercial utility underground conduits with a 10 minute battery backup in the event of failure. The UPS power subsystem is N+1 redundant with instantaneous failover in case the primary UPS fails.
Additionally, multiple diesel generators with full-load capability, are on standby and automatically start to provide long-term power in the event of an emergency. The power subsystems are designed to switch over immediately with no interruption in the event of a power failure.
N+1 redundant HVAC (Heating Ventilation Air Conditioning) system ensures a duplicate system immediately comes online in the event of an HVAC system failure. Air is circulated and filtered to remove dust and contaminants and advanced fire suppression systems are in place.
Nine network providers serve each data center providing multiple redundancy for internet connectivity. Fiber carriers enter at different points to guard against failure and only enterprise-class routing equipment backed with full redundancy is used.
To accelerate internet performance and deliver Q88 software and data rapidly to users where ever they are, Q88 partners with a world leading Content Delivery Network (CDN) provider. It has the most highly-distributed CDN with more than 210,000 servers in over 120 countries and within 1450 networks around the world.
