Q88 has a pedigree stretching back over 20 years. Since 2008 our technologies have proved themselves in the cloud, outlasting many other industry solutions. Q88 provides the technology leadership to help our customers migrate from inefficient legacy applications and manual practices to modernize and achieve digital transformation for their core business.
Q88 deploys in a true SaaS business model. To meet performance and security demands, Q88 selects Rackspace, London to host the primary production environment.
The London data center is a world-class facility strategically located in close proximity to main fiber routes. The site features a state-of-the-art carrier-neutral network, environmental infrastructure, a diverse UK grid connection, and is compliant with global standards for quality and information security management.
The London data facility is part of a global infrastructure which extends across the US, UK, EU, India, Hong Kong, Singapore and Australia, providing services to customers in over 120 countries, including two-thirds of the FORTUNE® 100.
The cloud infrastructure is a highly resilient environment for business-critical apps and data. This is overseen by specially-trained, highly-experienced system and network engineering staff who actively manage and maintain the facilities 24x7x365. Hosting services are underwritten by guarantees which govern availability and performance of network, infrastructure and hardware.
Uptime of 100% is guaranteed with a similar assurance that the infrastructure within the data center will be functioning without disruption for 100% of the time. This excludes instances of scheduled or emergency maintenance. In the event of an outage a Service Level Agreement sets out remediation to fix the fault and restore service within 60 minutes.
Planned maintenance that requires taking Q88 software and information services offline is scheduled on a Saturday every 6-8 weeks, with just about all occurrences scheduled between 23:00 – 00:00 GMT.
Q88 databases are mirrored to a Disaster Recovery server in a location separate from the operational server environment. All ‘live’ data is continuously replicated, backed up off-site from the primary data center using double encryption during transmission. Should it be unable to restore service at the primary data center, the Disaster Recovery facility is used to restart application services.
A Tier III data center is concurrently maintainable, allowing for any planned maintenance activity of power and cooling systems to take place without disrupting the operation of computer hardware located in the data center.
|Unplanned & maintenance outages|
A stringent range of measures supports a robust approach to physical security.
Each data center gets its power from commercial utility underground conduits with a 10 minute battery backup in the event of failure. The UPS power subsystem is N+1 redundant with instantaneous failover in case the primary UPS fails.
Additionally, multiple diesel generators with full-load capability, are on standby and automatically start to provide long-term power in the event of an emergency. The power subsystems are designed to switch over immediately with no interruption in the event of a power failure.
N+1 redundant HVAC (Heating Ventilation Air Conditioning) system ensures a duplicate system immediately comes online in the event of an HVAC system failure. Air is circulated and filtered to remove dust and contaminants and advanced fire suppression systems are in place.
Nine network providers serve each data center providing multiple redundancy for internet connectivity. Fiber carriers enter at different points to guard against failure and only enterprise-class routing equipment backed with full redundancy is used.
To accelerate internet performance and deliver Q88 software and data rapidly to users where ever they are, Q88 partners with a world leading Content Delivery Network (CDN) provider. It has the most highly-distributed CDN with more than 210,000 servers in over 120 countries and within 1450 networks around the world.
Take the first step to improved efficiencyContact Us ›