A world-class emergency response team available 24/7

Q88 Response Center brings together the services of Future Care®, a leading provider of medical care management services to the maritime and maritime-related industries worldwide with Spill Center™, a leading provider of emergency response communication and incident management services. This combination offers complete 24/7 access to expert management of medical or HazMat/spill related emergencies.

 

Medical Response - Future Care®

Future Care logoQ88 Response Center brings together the services of Future Care®, a leading provider of medical care management services to the maritime and maritime-related industries worldwide.

Future Care® offers medical case management and cost containment services to ship owners and their crews 24/7, both onboard ships at sea, and on land.

Medical emergencies in which crew members are accidentally exposed to hazardous chemicals, become injured or ill are handled by Future Care®, which has been serving the shipping industry for 20 years. Future Care® manages the medical response from the time of incident onboard the vessel through shore-side treatment, repatriation, and outpatient care, until the seafarer is fit to return to duty or achieves maximum medical improvement, as medically necessary. Future Care’s expert medical auditors review and negotiate all major medical and related charges incurred in the United States and many ports worldwide.

Key Features

Future Care’s global First Response Contact Center gives eligible Milbros subscribers immediate 24/7 access to Future Care’s Global First Response Team services including the following services below. If you are contacting Future Care for the first time please ensure that you state clearly “MILBROS Q88” prominently in the email caption and send the completed Purchase Order.

Physician advice at sea (Telemedicine)


Future Care’s Physician Advisors provide remote diagnosis and treatment options for the Captain for management of onboard injury or illness while at sea.

Physician and nurse case management services


This includes the oversight and management of shoreside medical treatment / hospitalization by our physician or nurse case managers.

First responder services for port facility/hospital coordination


The First Responder Service includes direction and steering to the appropriate provider/ hospital, for both emergency and routine medical appointments ashore within Future Care’s global network.

Audit/bill review services


Our dedicated Audit team will review and work to reduce all hospital and major medical charges in the United States and internationally.

COVID-19 Response Programs

Remote medical advice service


Future Care’s Physician Advisors provide remote diagnosis and treatment options for the Captain for management of onboard injury or illness while at sea.

Pre-boarding screening questionnaire


Pre-boarding screening questionnaire to assist in screening new/returning crewmembers and vendors before boarding ship.

Testing coordination and oversight


COVID-19 antibody and polymerase chain reaction (PCR) testing subject to availability and testing times at the requested testing location.

 

HazMat Incident/Spill Response

Spill Center™ was formed in 1990 to provide support to the chemical transportation industry involved in pollution incidents and spill-related claims wherever they occur around the world, helping to contain costs and limit liability arising from environmental releases.

The Q88 Response Center leverages the resources of Spill Center™, a leading provider of emergency response communication and incident management services, including 24/7 access to environmental, technical and legal expertise. In cases of major or minor spills or other chemical incidents, the center is able to provide resources for expert advice, and contractors to assist with mitigation of the incident and clean up of the spill. Some possible chemical/HazMat incidents the center is prepared to handle include minor spills of chemical cargoes, leaks from various chemical drums stored onboard, chemical cargoes starting to react unexpectedly, major spill or cargo release at sea or in port.

Key Features

24/7 Incident Response

Trained personnel monitor telephone calls, dedicated email and web site requests for assistance on a 24/7 basis to gather details, determine the issues and dispatch the right resources. The Spill Center has a worldwide network of HazMat spill contractors that can be called upon to assist with mitigation and clean-up of an incident. Based on the ship/incident location, the system provides a list of contractors and the distance they are from the incident’s location worldwide.

Reduce Risk / Exposure

Spill Center works to control cost and limit liability by providing expert resources and advice and thorough documentation that helps keep your company in a legally defensible position. Our resources include advanced communication and geo-location technology and up-to-date listings of national and international environmental regulations, as well as spill-reporting contacts and reporting deadlines.

Share the information

The response center will notify all parties on a notification list for incidents, such as office staff and authorities and also log date and times of all calls and notifications for future reference.